Clear & Fair Process

At OPHIR, customer satisfaction is important to us. Our Refund Policy outlines the conditions under which refunds or replacements may be issued.

Eligibility for Refunds

Refunds or replacements may be considered under the following circumstances:

  • The product received is defective or damaged upon delivery

  • The incorrect product was supplied

  • The issue is reported within the specified return timeframe

Products must be unused, in original packaging, and in resalable condition unless the item is defective.

Non-Refundable Items

Refunds will not be issued for:

  • Products damaged due to misuse, improper handling, or installation

  • Items returned without original packaging or accessories

  • Clearance or special-order items, unless defective

Return Process

To request a refund or replacement, customers must contact OPHIR with proof of purchase and relevant details. Once the return is approved, instructions for return or replacement will be provided.

Refund Method

Approved refunds will be processed using the original payment method or an alternative method at OPHIR’s discretion. Processing times may vary depending on the payment provider.

Policy Modifications

OPHIR reserves the right to amend this Refund Policy at any time without prior notice. Updated terms will be effective upon publication.

For any questions regarding our Privacy or Refund Policy, please contact our support team for assistance.