Shipping Policy

Shipping Policy

OPHIR is committed to delivering your orders safely, efficiently, and on time. This Shipping Policy explains how we process, ship, and deliver products purchased through our website.

Order Processing

Orders are processed within 1–3 business days after payment confirmation, excluding weekends and public holidays. Processing includes order verification, quality checks, and secure packaging. Once your order has been shipped, you will receive a confirmation with tracking details.

Shipping Coverage and Delivery Time

We currently ship across the Philippines. Estimated delivery times vary depending on your location. Deliveries within Luzon typically take 2–5 business days, Visayas 3–7 business days, and Mindanao 4–9 business days. Delivery timelines are estimates and may be affected by weather conditions, courier delays, or other unforeseen circumstances.

Shipping Fees

Shipping fees are calculated at checkout based on order weight, size, delivery location, and selected shipping method. Any applicable free shipping offers or promotions will be displayed before payment.

Tracking and Delivery

Once your order has been dispatched, tracking information will be provided so you can monitor the progress of your shipment. While OPHIR works closely with courier partners to ensure timely delivery, we are not responsible for delays caused by third-party logistics providers.

Damaged or Lost Shipments

If your order arrives damaged, incomplete, or appears to be lost in transit, please contact our customer support team promptly with your order number and relevant details. We will review the issue and assist in resolving it in accordance with our policies.

Shipping Address Accuracy

Please ensure that your shipping address and contact information are complete and accurate at checkout. OPHIR is not responsible for delivery issues caused by incorrect or incomplete address details, and additional charges may apply for re-delivery.

Policy Updates

OPHIR reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication. We encourage customers to review this policy periodically.